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Privacy Policy

At Donga Carspa, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard it. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website or use our services:

  • Personal Identification Information: This includes your name, email address, phone number, and physical address when you voluntarily provide it through our contact forms, subscription services, or when purchasing our products.
  • Vehicle Information: When booking our services, we may ask for specific details about your vehicle, such as make, model, registration number, and service preferences.
  • Payment Information: For purchases made online, we collect payment details such as credit card numbers, billing addresses, and other transaction-related information.
  • Website Usage Data: We collect information about how you interact with our website, including IP addresses, browser type, referring pages, and the dates and times of visits. This helps us improve our website’s performance and user experience.

2. How We Use Your Information

The personal information we collect may be used for the following purposes:

  • Service Delivery: To provide you with the services and products you request, such as scheduling car spa services, delivering car protection products, and completing transactions.
  • Customer Support: To respond to inquiries, provide customer support, and address concerns or questions.
  • Marketing and Promotions: With your consent, we may use your contact details to send promotional materials, offers, and updates about our products and services.
  • Personalization: To tailor our services and product recommendations to your needs based on your vehicle and service history.
  • Legal Compliance: To comply with legal obligations and resolve any disputes that may arise.

3. How We Protect Your Information

Donga Carspa is committed to ensuring the security of your personal information. We implement a variety of security measures to protect your data, including:

  • Encryption: Sensitive data, such as payment information, is encrypted during transmission to ensure that it remains confidential.
  • Access Control: Access to personal information is restricted to authorized personnel only, and they are required to maintain the confidentiality of your data.
  • Regular Audits: We conduct regular security audits to ensure our systems remain up to date with the latest security protocols.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in providing services, such as payment processing or delivery services. These partners are required to uphold strict privacy standards and use your information only for the purpose of providing their services.

We may also disclose your information if required to do so by law, or in response to legal processes such as a court order or subpoena.

5. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correct Your Data: Request corrections to any inaccurate or incomplete personal information.
  • Delete Your Data: Request the deletion of your personal information, subject to certain legal restrictions.
  • Withdraw Consent: If you have provided consent for marketing communications, you may withdraw it at any time.

To exercise these rights, please contact us at [email address] or via our physical address provided on our website.

6. Changes to This Privacy Policy

Donga Carspa reserves the right to update this Privacy Policy at any time. We encourage you to review this page periodically for any changes. Continued use of our website and services following any updates constitutes your acceptance of the revised Privacy Policy.

7. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

  • Email: carspa@donga.co.ke
  • Phone: +254 782 260260
  • Physical Address: Total Energies Service Station, Sabaki, Mombasa Road